FAQ

Support & FAQ | Vitalicio Beauty

Welcome to the Vitalicio Beauty Help Centre!

We're here to make your shopping experience simple, secure and enjoyable. Below you'll find answers to some of our most frequently asked questions.

If you need further assistance, our friendly customer support team is always happy to help.

Orders & Payments

How do I place an order?

Shopping at Vitalício Beauty is easy! Simply browse our collection, select your favourite products, add them to your cart and proceed to our secure checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to assist you before your order is processed or dispatched. Once an order has been dispatched, changes or cancellations may no longer be possible.

What payment methods do you accept?

Available payment options are displayed at checkout. All transactions are processed through secure payment providers.

Shipping & Delivery

How long does delivery take?

Delivery times depend on your location, product availability and the shipping method selected. Estimated delivery information is provided during checkout where available.

For more information, please visit our Shipping Policy.

Do you ship internationally?

Yes! Vitalício Beauty offers shipping to selected international destinations. Shipping availability, costs and estimated delivery times are confirmed at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

What if my order is delayed?

Occasionally, delivery delays may occur due to carrier operations, customs processing or other circumstances beyond our control. If you have concerns about your order, please contact our support team.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

For change-of-mind returns, products must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Please refer to our Return & Refund Policy for full eligibility details, exclusions and instructions.

How do I request a return?

Please contact our customer support team through our Contact Us page before returning an item. If your return is approved, we will provide the appropriate return instructions and address.

Who pays for return shipping?

For change-of-mind returns, customers are generally responsible for return shipping costs.

If your product is faulty, damaged or incorrect, please contact us so we can assess the issue and arrange an appropriate resolution in accordance with Australian Consumer Law.

What if I receive a damaged or incorrect product?

We're sorry if something isn't right with your order! Please contact us as soon as possible with your order number, a description of the issue and photos where relevant.

We'll review your request and help arrange an appropriate solution.

When will I receive my refund?

Once your return has been received and assessed, we will notify you of the outcome. Approved refunds will be processed to your original payment method. The time taken for funds to appear may vary depending on your payment provider.

Nothing in our return policy limits your rights under Australian Consumer Law.

Products & Beauty Care

How do I choose the right product?

Each product page includes descriptions, features and usage information to help you make an informed decision.

If you're unsure which product is right for you, feel free to contact our customer support team.

Are your products cruelty-free?

We understand the importance of ethical beauty choices. Please refer to individual product information or contact us for details about a specific product's cruelty-free status.

How do I use my beauty device safely?

Always read and follow the instructions supplied with your product before use. If you have sensitive skin, an underlying medical condition or concerns about a device's suitability, seek appropriate professional advice before using it.