At Vitalício Beauty, your satisfaction is important to us. We want you to feel confident when shopping with us. If there is an issue with your order, our team is here to help.
Refund & Returns Policy
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return due to change of mind, the item must be:
-
Unused and unopened
-
In its original packaging
-
In resalable condition
-
Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we generally cannot accept change-of-mind returns for:
-
Opened or used beauty, skincare or personal care products
-
Products that have been used or come into direct contact with the skin or body
-
Gift cards
-
Sale or clearance items, unless faulty or otherwise covered by your rights under Australian Consumer Law
This does not affect any rights you may have under the Australian Consumer Law (ACL).
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–7 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are generally non-refundable for change-of-mind returns.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible after delivery and provide:
-
Your order number
-
A description of the issue
-
Clear photos or videos of the product and packaging, where appropriate
We will review the issue and provide an appropriate solution in accordance with Australian Consumer Law, which may include a replacement, repair or refund depending on the circumstances.
How to Initiate a Return
To request a return, please contact us through our Contact Us page and include your order number and the reason for your return.
Please do not send your item back before receiving return instructions from our team.
For approved change-of-mind returns, return shipping costs are the responsibility of the customer.
If an item is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, we will handle the return in accordance with your applicable consumer rights.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable Australian consumer law.